About Netsmart
We have been helping build the IT behind casinos since 2004. Today, we work as an extension of your IT team, bringing experience, specialist expertise, and additional capacity to support your systems, solve complex problems, and deliver projects.
Our journey
Our casino IT journey began in 2004, working with Diana Bennett and Scott Menke at Paragon Gaming. From there, we moved into projects at River Cree Resort and Casino, followed by Eagle River Casino and Parq Casino in Vancouver.
Our work then took us to Hard Rock in Lake Tahoe and on to Atlantic City, where we completed the IT divestiture from Revel Casino to Ocean Casino Resort. We went on to work with Twin River and deliver IT projects across all Bally’s properties.
Over more than 20 years, relationships with casino IT leaders, operators, and technology vendors have helped us grow across Canada and the United States. Our team’s project, consulting, and IT delivery experience now spans more than 50 casinos. That experience has shaped our practical approach: understand the property, work closely with its IT team, and bring the right expertise to the work that needs to be done.
Casinos and hotels are our specialty. For businesses in other industries, we act as your IT team and dedicated consultants, providing ongoing support and managing your infrastructure, cybersecurity, cloud systems, and technology projects. Explore our Business IT Services.
Explore our casino experienceYour IT team knows your property. We bring additional technical depth and capacity when you need help with a complex problem, a system upgrade, a security improvement, or a project. We work with your people and your vendors, keeping priorities, responsibilities, and progress clear.
We help your team across servers, storage, networks, backup and recovery, Microsoft cloud platforms, cybersecurity, and the infrastructure supporting gaming and hospitality systems. We bring practical experience from the gaming floor to the hotel and the back of house.
We can support a defined part of a project or manage the entire IT project, coordinating vendors, schedules, implementation, testing, and handover. We can also manage full IT and casino management system (CMS) projects for acquisitions, divestitures, new builds, relocations, and conversions.
Experience that matters
We combine hands-on casino experience with GIAC Certified Incident Handler (GCIH) expertise and staff credentials in Microsoft security, compliance, identity, Azure, and Microsoft 365 fundamentals.
Let’s talk
We work with your casino or hotel IT team on technical support, complex problems, and projects. We can also manage an entire agreed IT project, with or without an internal IT department, from planning through handover. Your leadership sets priorities and approves key decisions.
Prefer to call? 1-877-452-5811
