Call support
Speak with our team about an issue or an escalation.
1-877-452-5811For existing clients
Client support
and remote assistance.
Report an issue by phone or email, or open your service portal. For an urgent operational issue, call our support team.
Email support
Include your company, a description of the issue, and a callback number.
Email our teamsupport@netsmartusa.com
Client portal
Sign in using your existing client email address. New engagements begin with a consultation.
Open client portalOur service portal opens in a new tab.
Connect to a Netsmart Tech
Open our remote support connection page to connect with a Netsmart technician.
Connect nowThe connection page opens in a new tab.
Need remote assistance?
Call support first. One of our technicians will give you the connection instructions for your device. Only install remote-support software when instructed by one of our technicians.
Download the Windows support agentCompleting your onboarding?
If our team has asked for your company and billing details, complete the client information form.
Looking for a new service?
Request a consultation to discuss a new engagement. Support response commitments depend on your service agreement.